MyHeritage - Términos y Condiciones

La traducción al Español de los Términos y Condiciones no es la versión vinculante. Sólo sirve de información con propósitos prácticos. La Versión en Inglés de los Términos y Condiciones es la versión legalmente vinculante.

Bienvenido a MyHeritage


MyHeritage es un servicio en línea que permite a sus miembros crear perfiles y sitios familiares con el fin de construir e imprimir sus árboles familiares, compartir fotos familiares, comunicarse con los miembros de la familia, e investigar su historia familiar con las herramientas avanzadas de investigación (el "Servicio"). El Servicio es de propiedad y autoría de MyHeritage Ltd. (en adelante 'nosotros' o 'nuestro'). 'Usted' o 'suyo' se refiere a un usuario adulto del Servicio, mayor de 13 años,de el Servicio (en algunos países la edad mínima es de 14, vea la sección "Los Usuarios Menores de Edad" a continuación). Cualquier uso del Servicio y/o el Sitio Web MyHeritage (el "Sitio Web") está sujeto al cumplimiento de los Términos y Condiciones que figuran en este documento. Por favor, lealos con cuidado, porque al utilizar el Sitio Web, usted acepta que quedará vinculado por ellos y ha llegado a un acuerdo con nosotros sobre la base de tales términos y condiciones (el "Acuerdo") registrándose o no como un miembro de MyHeritage ("Miembro"). El sitio Web es parte de un grupo de sitios que poseemos y operamos (el "MyHeritage Website Group") que también incluye, entre otros, los sitios web WorldVitalRecords.com y FamilyLink.com.

Si usted no está de acuerdo con cualquier disposición de estos Términos y Condiciones, por favor no use el Servicio y/o el Sitio Web. Nos reservamos el derecho de modificar cualquier disposición del mismo de vez en cuando, a nuestra sola discreción, y dicha modificación será efectiva inmediatamente después de su publicación en el Sitio Web. Usted acepta que quedará vinculado a los cambios en el presente Acuerdo, si continúa utilizando el Servicio después de cualquier modificación publicada.

MyHeritage Sitios Familiares


MyHeritage le permite, como Miembro, crear y publicar contenidos en los sitios familiares de MyHeritage, y le permite controlar y limitar el acceso a dicho contenido por otros usuarios en la Web del grupo de MyHeritage. En vista de la naturaleza del Servicio, por favor seleccione cuidadosamente la información que desea publicar en los sitios familiares de MyHeritage y se absténgase de publicar cualquier contenido ilegal o inapropiado. No editamos o supervisamos los contenidos proporcionados por el usuario, pero nos reservamos el derecho a eliminar cualquier contenido proporcionado por el usuario que viene a nuestra atención y que, en nuestra única discreción, infringe el presente Convenio.

A modo de ejemplo, y sin limitación, usted se abstendrá de anunciar, publicar, transmitir, el envío o poner a disposición, a través de o en conexión con el Servicio, lo siguiente:


Usted no debe:

Excepto con nuestro consentimiento expreso previo y por escrito, usted no debe copiar o almacenar electrónicamente la totalidad o parte de nuestro Sitio Web o sus contenidos, o disponer, distribuir, vender u ofrecer la totalidad o parte del Sitio Web o su contenido, ni descagar de forma sistemática contenidos y datos de o a través del Sitio Web para hacer o llenar otra base de datos para cualquier propósito. Arrastrar y/o recoleccionar los datos y las páginas de la Web sin nuestro expreso consentimiento previo por escrito. Esto está estrictamente prohibido.

Cualquier actividad en el marco del Sitio Web, que atraiga nuestra atención y esté violando la ley aplicable, como se determina a nuestra discreción, será transmitida a las autoridades apropiadas.

El sitio familiar de MyHeritage es un lugar donde los miembros comparten su contenido con los demás miembros. Esto puede crear conflictos entre ellos. Las siguientes directrices se aplican a todos los miembros de MyHeritage, incluyendolo a usted:


Smart Matches ™ es un servicio que hace descubrimientos mediante la búsqueda de coincidencias de su árbol genealógico con otros árboles familiares, pero este beneficio viene con una desventaja de privacidad; que los propietarios de los sitios familiares pueden ver partes de su árbol familiar que fue emparejadas con el de ellos (excepto personas que viven en el árbol, que se mantendrá censurado). Si esto le preocupa, usted debe apagar Smart Matching™ presionando el enlace "Mi privacidad" en el menú emergente que se encuentra en la esquina superior derecha de la página web, presionando sobre la pestaña de "Contenido" debajo del nombre de su árbol, desmarcando las opciones "Activar Smart Matching™" y presionando el botón de "Guardar". Si usted deja Smart Matching™ activado para su árbol familiar, usted está asumiendo la responsabilidad de que otros miembros puedan ver partes de su árbol familiar.

Nos reservamos el derecho, a nuestra propia discreción, de rechazar, rehusar de publicar o quitar cualquier contenido publicado por usted y/o cualquier sitio familiar, o restringir, suspender, o terminar su acceso a todos o cualquier parte del Sitio Web y/o Servicio en cualquier momento, por alguna o ninguna razón, con o sin el aviso previo y sin cualquier responsabilidad, financiera o de otro tipo. También nos reservamos el derecho, a nuestra propia discreción, de rechazar, rehusar fijar o quitar cualquier sitio familiar en cualquier momento, por alguna o ninguna razón, con o sin el aviso previo y sin cualquier responsabilidad, financiera o de otro tipo, si juzgamos que el sitio familiar viola este Acuerdo de cualquier modo.

Una vez que usted suba o publique contenidos en el sitio web, incluyendo árboles genealógicos y fotos, puede llegar a ser accesible a todas las personas que acceden al sitio web o cualquier sitio web del Grupo MyHeritage, dependiendo de la configuración de permisos que son de su control. Basándose sobre la configuración de permisos, los demás usuarios del sitio web pueden ser capaces de ver, copiar, descargar, almacenar, editar, cambiar o eliminar determinados contenidos que usted publica. Usted acepta que otros usuarios pueden acceder a su sitio familiar y pueden agregar, quitar o enmendar su sitio familiar. La información que usted publica se muestra y está disponible para que otros puedan buscar, ver o escuchar.

Usted puede borrar un contenido que previamente ha publicado en el sitio web; sin embargo, si otras personas han descargado o almacenado, de otro modo, copias de este contenido, aún puede ser visible públicamente.

Otros usuarios pueden contactar con usted a través de nuestro Sitio Web en relación con el contenido que subas en ayuda en sus investigaciones. Podemos enviarle una notificación por correo electrónico cuando tengamos un nuevo mensaje en nuestro sitio web. Usted puede cambiar la configuración de correo electrónico en la sección "Mi Cuenta" del sitio Web si usted prefiere no recibir dicha notificación.

DNA Services



This Section applies to the DNA Services, including, among others, the ordering of a MyHeritage DNA test kit, submission of DNA samples to us, the acceptable use of such samples, the DNA markers, nucleotides, mutations or haplogroups ("DNA Results") resulting therefrom or submitted by you to the Website, and to the outputs of the genetic analysis of the DNA Results which include the DNA Matches and Ethnicity Estimates (together, the "DNA Reports") and your rights, obligations and restrictions regarding your use of the DNA Services. Please note that in order to use the DNA Services, you will need to register as a Member on the Website, however you are not required to become a subscriber to use the DNA Services. Your use of the DNA Services is subject to this Agreement and the MyHeritage Privacy Policy.

The DNA Services are currently not available to residents of the following locations: Israel, France, Poland and the State of Alaska ("Restricted Locations"). By authorizing the DNA Services, submitting a DNA sample for testing or uploading or transferring DNA Results to the Website, you represent that you are eighteen (18) years of age or older and are not a resident of the Restricted Locations listed above, and you signify that you have read, understood, and agree to be bound by this Agreement and to the collection and use of your DNA sample and DNA Results and the calculation and provisioning by us of the DNA Reports. In addition, you represent that any DNA sample you provide and any information that you transfer or upload that associates an individual with his/her DNA Results are either your DNA or the DNA of a person for whom you are a legal guardian or have obtained legal authorization to provide their DNA to us. All provisions herein apply both to DNA Results produced using the MyHeritage DNA testing services and DNA shared through direct upload to the Website, data transfer from another DNA testing service, or any other means by which you provide your DNA information to us.

By submitting DNA samples to MyHeritage, you give permission to MyHeritage to directly or indirectly extract the DNA from the samples, perform genetic analysis on the DNA using methods available now and developed in the future, to disclose the results of the tests performed by way of providing the DNA Reports to you and others that you authorize, and to store the samples for additional genetic testing (i.e., we may be able to provide more detailed and accurate DNA Results, DNA Reports and other outputs by additional genetic testing in the future, subject to your explicit approval) and to allow you to download the DNA Results, in each and every case subject to and in accordance with this Agreement and with the Privacy Policy.

We do not claim any ownership rights in the DNA samples, the DNA Results and/or the genetic information in the DNA Reports. Any genetic information derived from the DNA samples, the DNA Results and/or appears in the DNA Reports continues to belong to the person from whom the DNA was collected, subject only to the rights granted to MyHeritage in this Agreement. In addition, you understand that by providing DNA samples and/or DNA Results to us, you acquire no rights in any research or commercial products that may be developed by us that may relate to your DNA.

We will, if requested by you, destroy the DNA sample provided by you. To request destruction of your DNA sample, please contact us using the contact details indicated in the "Contact Us" Section below. In addition, you can, at any time, delete your DNA Results and DNA Reports from the Website by using the delete function from the "Manage DNA kits" page on the Website, or request MyHeritage Customer Support to do this for you.

By submitting DNA samples to us and/or DNA Results to the Website, you grant us a royalty-free, world-wide license to use your DNA samples, the DNA Results and the resulting DNA Reports, and any DNA samples and/or DNA Results you submit for any person from whom you obtained legal authorization as described in this Section and the resulting DNA Reports, to the minimum extent necessary to allow us to provide the Service to you. You agree to allow us to use, host and display the resulting analysis, to the extent and in the form or context we deem appropriate on or through any media or medium and with any technology or devices now known or hereafter developed or discovered. The license you grant to us is not perpetual, and it is revocable as you are able at any time to delete your DNA Results and DNA Reports permanently from the Website and to have us destroy your DNA samples. You hereby release us from any and all claims, liens, demands, actions or suits in connection with the DNA testing, DNA samples, DNA Results and/or DNA Reports, including, without limitation, errors, omissions, claims for defamation, invasion of privacy, right of publicity, emotional distress or economic loss. This section continues even if you stop using the Website or the DNA Services.

If you are a User residing outside the United States and providing DNA samples and/or DNA Results, you confirm that this submission is not subject to any export ban or restriction in the country in which you reside. You also agree that you have the authority, under the laws of the state or jurisdiction in which you reside, to provide the representations in this Agreement and you explicitly waive any laws or regulations relating to DNA samples, DNA Results and/or DNA Reports and their storage from the state or jurisdiction in which you reside. You agree that the DNA samples will be stored in the United States as provided in this Agreement.

We reserve the right, in our sole discretion, to reject, block, refuse to post, or remove any DNA Reports and/or DNA Results submitted by you or provided by us following processing of your DNA sample, or to restrict, suspend, or terminate this Agreement or your access to all or any part of the DNA Services at any time, for any or no reason, with or without prior notice, and without liability, except that we will refund you in case you have purchased a MyHeritage DNA kit from us and we have exercised this right.

Eligibility

Use of and membership in the DNA Services is void where prohibited. You may use the DNA Services only if you are eighteen (18) years of age or older and are legally capable of forming a binding contract with us. Do not use the DNA Services if your use violates any applicable local, state or national law or regulation in your jurisdiction of residence. By authorizing the DNA Services, you represent and warrant that (a) the DNA sample and/or the DNA Results submitted by you belong to you or someone for whom you have legal authorization to share the sample and/or DNA Results; (b) you are eighteen (18) years of age or older; and (c) your use of the DNA Services does not violate any applicable law or regulation. If any minor gains access to DNA Services, the parent or guardian of that minor will be held responsible for the minor's actions. If you submit a DNA sample of a minor you must be the minor's parent or legal guardian and provide written confirmation of such in a format acceptable to us if requested prior to DNA Results and DNA Reports for the relevant minor being provided. If you have reason to believe you have an active infectious disease, condition or disorder please do not return your sample to us until such time as that disease condition or disorder is no longer infectious or has been cured. Your DNA sample may not be processed, your DNA Results and DNA Reports may be deleted and your membership may be terminated without notice, if we believe this Agreement or any portion of it have been violated or contradicted.

Term

This section applies to the DNA Services currently in use or previously used. You may remove DNA Results associated with your account at any time, for any reason, from the profile into which you or we uploaded them. We may remove your DNA Results and/or DNA Reports and/or terminate your membership at any time, without notice. Even after membership is terminated, the proprietary rights set forth in this Agreement will remain in effect.

Non-commercial Use by Members

The DNA Services are for the personal, private and informational use of members only and may not be used in connection with any commercial or research endeavors except those that are specifically endorsed or approved in writing by us. Illegal and/or unauthorized use of the DNA Services, including collecting DNA Results and/or DNA reports, is prohibited. We reserve the right to protect and enforce all rights associated with the DNA Services offered.

Proprietary Rights in Content

a. We do not claim any ownership rights in the DNA samples, the underlying DNA Results or any DNA Results that you submit via the DNA Services, and the genetic information in the DNA Reports. After submitting DNA Results to the Website or after sending us a DNA sample, you continue to retain all ownership rights in the DNA sample and the applicable DNA Results and genetic information in the DNA Reports and you continue to have the right to use your DNA Results and DNA Reports in any way you choose. By sending us a DNA sample, and/or submitting any DNA Results to the Website, you hereby grant, and you represent and warrant that you have the right to grant, to MyHeritage the right to receive, use, modify, display, and create derivative works of the DNA samples, the applicable DNA Results and the DNA Reports solely on and through the DNA Services for commercial and non-commercial purposes and MyHeritage's (and its successors' and affiliates') business.

b. The DNA Services contain DNA Results and DNA Reports of users, members, and other licensors. Except for content posted by you, or as expressly permitted by the privacy settings of a user, you may not copy, modify, translate, publish, broadcast, transmit, distribute, perform, display, or sell any content appearing on or through the Website and/or the DNA Services.

DNA Samples and DNA Results; DNA Reports

You are solely responsible for the DNA sample(s) you send to MyHeritage and for DNA Results you submit through any of the DNA Services and any material or information that you transmit to us, our members and for any interactions with other users. We do not endorse and have no control over the DNA sample(s), DNA Results and DNA Reports We make no warranties, express or implied, as to the DNA Results and DNA reports or to the accuracy, reliability, comprehensiveness, completeness, quality, currency, error-free nature, compatibility, security or fitness for purpose of the Website or the DNA Services or the DNA Reports.

By using the DNA Services, you acknowledge that you may learn information you do not anticipate from the DNA Results and from the DNA Reports, which may evoke strong emotions and has the potential to alter your life and worldview. You may discover things about yourself that trouble you and that you may not have the ability to control or change (e.g., your father is not genetically your father, or your ethnicity is not what you thought it is, or surprising facts related to your ancestry). These outcomes could have social, legal, or economic implications.

You further acknowledge that your use of the DNA Services and receipt of the resulting DNA Reports may have serious implications not only for you, but also for your immediate or other family members, since they share some of your DNA. If you are in any way concerned about any such potential implications, DO NOT USE the DNA Services.

You agree to indemnify and hold MyHeritage, its subsidiaries, employees, directors, agents, licensors, managers, affiliates and any third party acting on our behalf, and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys' fees, made due to or arising out of your use of or access to the DNA Services and any implications of such use.

Use of Data

Members or those who otherwise use the Website and/or the DNA Services may use another member's DNA Reports only to the extent allowed by such member's privacy settings and solely limited to the DNA Reports designated as available to other members. If you collect and/or publicize any such DNA Results and/or DNA Reports in a different website or application or otherwise use it outside the DNA Services, please note that the DNA Results and/or DNA Reports will be used in accordance with the terms and policies of these other websites and/or applications and this use is solely at your own risk.

Privacy and Security

We care about the privacy of our users. By using the DNA Services, you consent to have your personal data transferred to and processed in the United States and you acknowledge that the DNA samples and DNA Results you provide and/or we generate as well as the DNA Reports we generate may be used as described herein.

a. Si usted elige mantenerlo activado por medio de sus configuraciones de privacidad, sus Resultados de ADN se compararán para coincidencias con los resultados de otros usuarios y podrán ser enlazados con su página de perfil (donde existe información personal identificable como su nombre, halogrupos de ADN o cualquier otra información identificable, y nombres de miembros de su familia inmediata pueden ser visibles) y a las páginas de perfil de sus miembros familiares con ADN coincidentes donde información personal identificable puede ser visible.

b. Your DNA Results and DNA Reports, may be used to confirm or refute existing relationships in your family tree. This may expose relationships that are not supported by DNA, or DNA may indicate relationships that contradict existing relationships in your family tree. We take no responsibility for conclusions that are inferred by you, by other members or by DNA Results. If you are unable or unwilling to contend with the consequences and any possible negative impact of such inferences you should not submit DNA samples and/or DNA Results to us, and you should delete your DNA Results and DNA Reports.

We have implemented commercially reasonable technical, physical and administrative measures designed to protect your information against accidental loss and from unauthorized access, use, alteration or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk. This Section should be read in conjunction with MyHeritage Privacy Policy.

Limitation on Liability

Without derogating from the "Limitation on Liability" Sub-Section below (under the Section "Disclaimers, Limitation on Liability and Indemnity"), you should note that the DNA Services are controlled from our facilities in the United States. We make no representations that the DNA Services are appropriate or available for use in other locations. Those who access or use the DNA Services from other jurisdictions do so at their own volition and are responsible for compliance with local law.

Surveys

Surveys on MyHeritage (the "Surveys") are designed to facilitate research (both internal and through third-party organizations) with the aim to make and support scientific discoveries and publish some of those discoveries in scientific journals. Such discoveries may include a better understanding of the relation between genotypes and phenotypes. The Surveys collect, preserve and analyze self-reported information related to physical and other personal traits, demography, household, lifestyle, habits, preferences, hobbies and interests, opinions, family, occupation, health, psychological and cognitive traits and other similar information (collectively, the "Survey Research Information").

Participation in the Surveys is voluntarily and does not affect your ability to use the Service. You choose which Surveys, if any, to take and which questions to answer. The Surveys do not involve treatment for any condition. The Surveys are intended to assist academics or researchers to better understand the human species, learn or confirm certain facts and make predictions about future trends. Thus, the more Survey Research Information contributed, the better any potential results could be.  It is not anticipated that the Surveys will provide significant benefit impact to an individual participant, and research results based on the Surveys may or may not be communicated by MyHeritage to you if you choose to participate.

If you are the parent or guardian of a minor who may wish to participate in the Surveys, you should talk with him/her and go over the information in this Agreement and the Privacy Policy with him/her before you and he/she make a decision about whether to participate in the Surveys. If he/she consents, he/she can participate if you authorize MyHeritage to use his/her self-contributed information for research.

MyHeritage will not charge participants any fees to take part in the Surveys, and there will be no financial compensation paid to Surveys participants. The Survey Research Information may benefit researchers and others in the future. If any commercial product is developed as a result of the Surveys or its outcomes, there will be no financial benefit to you.

There is no physical risk in allowing your information to be used in the Surveys. However, some questions or topics within the Surveys may make you or your family members uncomfortable. Such questions or topics may be skipped when participating in a Survey. While the Survey Research Information shared (through publication or with another entity) will never contain information that typically permits identification of an individual, such as a name or address, people may develop processes that would allow someone to re-identify the previously de-identified data. We apply a variety of controls to maintain the anonymity and integrity of our systems and to prevent such actions. However, as with other technological controls, there is no guarantee against unauthorized or nefarious actors. While there may be additional risks to participation that are currently unforeseeable, MyHeritage will continually work to prevent negative impact to our individual participants. Your alternative is not to participate in the Surveys.

We may enhance, change or terminate the Surveys at any time and in our discretion, without your consent, but your information may be kept and used by us in accordance with our Privacy Policy. Participation in the Surveys is purely voluntary and may be revoked at any time. Once you complete a Survey, you may not be able to alter some or all of your answers. However, if you change your mind after participating in the Surveys, you may contact our customer support and request all your completed Surveys to be deleted. Such deletion requests shall always be honored by us promptly. Upon such deletion, we will cease using your answers to the Surveys in our research, and we will continue to provide you with the ability to use the Website or the Service as before. Please note that due to the de- identification of certain Survey Research Information, any research or studies using anonymized or aggregate information that has already begun, studies that have been completed, and any study results or findings that have been published prior to your Survey deletion request cannot be reversed, undone, or removed. Your personal information will be protected in accordance with our Privacy Policy.

New features and topics may be added to the Surveys on an ongoing basis. In such a case, we may send you an email as an update or an invitation to participate in new Surveys.

Other Areas of the Website

As a Member, you are allowed to post content to other areas of the Website, such as the support forum and the MyHeritage Community area. You may also post comments on content submitted by other users. We reserve the right to remove any content or posting which we believe, in our sole discretion, is in breach of this Agreement in any way, with or without prior notice, and without any liability, financial or otherwise.

MyHeritage Backup Service

MyHeritage provides an optional service for data backup available for an additional subscription fee. This backup service is subject to this Agreement, and additional terms and conditions specific for the backup service.

Limited Use License

You are hereby granted a license to use the Service and its content solely for personal use, and subject to the terms and conditions of this Agreement (the "License"). The Service is not intended nor licensed for any commercial use. We reserve the right to cancel any or all of the Service at any time. Downloading any or all portions of any functionality of the Service, or any part of the public areas of the Service, is prohibited. Online or other republication of content in the public areas is prohibited. Violation of this License may result in the immediate termination of your membership and may result in legal action for injunction, damages and/or any other equitable relief. You may use the Service and any software provided by the Service only while online and may not download, copy, reuse or distribute that software, except where it is clearly stated in connection with such software that it is made available for offline use and a license for that use is provided in connection with that software.

Copyrights



Except with respect to the DNA Services, as detailed above, by posting content on the Website, you grant us a royalty-free, worldwide, perpetual and non-exclusive license to host, copy, post and distribute such content.

The integration of MyHeritage matching with our partners such as RootsMagic, Family Historian, Aldfaer and Coret Genealogie does not include posting of content. The information passed to us for matching from our partners' software and websites is never used by us for any purpose other than matching, and is never displayed publicly, sold or licensed by us to any third parties. We do not receive a license to such information and such information is not collected by us, and it is deleted automatically after matches are calculated. Users of our partners may receive Smart Matches (family tree matches) with our users, but such matches are not bi-directional: our users will not receive Smart Matches with the users of our partners, and will not be able to see their data.

All content posted on the Website, except for user-submitted content, DNA Results, DNA samples and the genetic information in the DNA Reports, is owned by us or by third parties who granted us a limited license in respect of such content. Content posted on family sites is owned by the person who created the content, is under the control of the family site manager into which it is submitted, and is hosted by us under the terms and conditions of the Agreement.

MyHeritage is protected by copyright pursuant to U.S. and Israeli copyright laws, international conventions, and other applicable copyright laws.

You may not modify the application code powering our software and applications in any way. You will not undertake, cause, permit or authorize the modification, creation of derivative works, translation, reverse engineering, decompiling, disassembling or hacking any and all applications offered by us, any downloadable components, or any part thereof.

Términos de la Suscripción y Pagos


MyHeritage ofrece planes de suscripción basados en pagos además del plan básico gratuito, que incluyen: Plan de sitio familiar Premium, plan de sitio familiar PremiumPlus y plan de Datos.
Todas las suscripciones se renuevan automáticamente una vez contratadas por primera vez para asegurar un servicio ininterrumpido. Esto significa que una vez que usted se convierte en un miembro con suscripción especial, su suscripción será renovada automáticamente y su selección de forma de pago será cargada basada en la duración de la suscripción a menos que usted la desestime o la cancele siguiendo las instrucciones de este Acuerdo.

Todos los objetos físicos y distribuibles que nos compre se hace como si fuera un contrato de compra para su envío físico. Esto significa que el riesgo de pérdida es mínimo para que esos objetos puedan llegar a usted transportados por un mensajero de paquetería.

Cancelación o Renovación
Usted puede cancelar la renovación de su suscripción llamando a MyHeritage al teléfono +1-877-432-3135, o entrando en su página Mis Compras. Si usted no nos indica que desea discontinuar su suscripción al menos un día antes del final de su suscripción actual, el pago por un nuevo período de renovación de su suscripción será realizado.

Prueba Gratuita
Las suscripciones de Prueba Gratuita serán facturadas al final del período de prueba gratuita.
Usted puede cancelar una prueba gratuita en cualquier momento durante el período de prueba gratuita desde la página Mis Compras sin incurrir en ningún cargo.

Política de Devoluciones
MyHeritage valora la satisfacción de sus clientes y ofrece una garantía de 30 días para devoluciones. Si usted no está satisfecho con el plan de suscripción que ha comprado puede solicitar una devolución total de lo que ha pagado por su compra contactando con Soporte a Clientes dentro de los 30 días de la fecha de la compra inicial de la suscripción.
La garantía de la devolución se aplica a sitios familiares Premium y PremiumPlus y suscripciones de Datos, pero no a productos enviados como los posters de árboles familiares.
Todas las devoluciones serán reembolsadas a la tarjeta de crédito que se usó para su compra inicial. Por favor, permita un tiempo razonable para que la devolución llegue a usted.

Precios sujetos a cambios
Excepto en el caso de suscripciones mensuales, siempre que su suscripción sea renovada, MyHeritage le informará por medio de email la cantidad que se le ha cargado, la fecha de la próxima renovación y el precio que se le cargará en la próxima renovación. Los precios de las suscripciones pueden ser cambiados por MyHeritage en cualquier momento. En caso de existir un cambio, los nuevos precios no afectarán la próxima renovación de su suscripción, pero si afectará a las subsiguientes renovaciones, y usted será informado de este aumento por medio de un email con una anticipación de un año. Los usuarios que no deseen continuar con su suscripción debido al cambio de precio puede cancelar su renovación futura por los medios descritos en este Acuerdo.

Payment for DNA Services

If you are not already registered with MyHeritage you will be required to register with MyHeritage when you proceed to order a DNA testing kit. Registration is free. You will need to retain your login details in order to access your DNA Results and DNA Reports on the Website.

1. Replacements

In the event that you experience any of the following, please contact us using the contact details shown in Section "Contact Us" below and we will mail you a new replacement DNA testing kit to the address we have on our records at the time of purchase, at no cost:

2. Cancellations and Refunds

If you choose to cancel the order of the DNA testing kit prior to the DNA sample being received at our lab, you are entitled to a refund. To cancel and claim your refund, you will need to contact us using the contact details shown in Section "Contact Us" below. The refund will include the DNA testing kit cost, but not the shipping cost. All refunds will be reimbursed to the original credit card with which the purchase was made. Please allow a reasonable time for the refund to be charged to your account.

We will not issue refunds for DNA testing kits that are already being processed in our lab or for which processing has already been completed. Once a DNA sample has been sent to our lab and checked in, the full cost of the DNA testing kit is non-refundable.

Note that scientific procedures may sometimes be delayed for a variety of reasons. Testing times may vary depending on lab volume and biological sample quality. Expected result dates are therefore predictions, and not a guarantee of delivery.

3. DNA Re-test Following Lab Processing Failure

If testing your DNA sample fails, we will mail you a new DNA testing kit at no additional cost so you can provide us with a new DNA sample. The DNA testing kit will be sent to the address we have on our records at the time of purchase.

4. Prices Subject to Change

Prices may be changed by MyHeritage at any time.

Disclaimers, Limitation on Liability and Indemnity



Disclaimers

a. To the maximum extent permitted by applicable law, in no event shall MyHeritage, its officers, agents, representatives, employees, licensors and affiliates be responsible for any incorrect or inaccurate information in connection with the Service, whether caused by users of the Website, members, our advertisers or corporate partners, or by any of the equipment or programming associated with or utilized in the operation of the Website or the Services. MyHeritage shall not be responsible for any implications of the DNA Results and/or DNA Reports whether or not they are correct or incorrect.

b. MyHeritage and its licensors and affiliates are not responsible for the conduct, whether online or offline, of any member or other user of the Website. To the maximum extent permitted by applicable law, in no event shall we be responsible for any loss or damage, including lost data, lost information, personal injury or death, or privacy implication resulting from anyone's use of the Website or the Service, any information posted on the Website or transmitted to members or other users, or any interactions between or among members or other users of the Website, whether online or offline.

Exoneración de responsabilidad


La información, productos y servicios incluidos dentro del Servicio y el Sitio Web pueden incluir inexactitudes o errores tipográficos. Los cambios son periódicamente agregados a la información. El Servicio y el Sitio Web le son proporcionados "como están" y sin cualquier garantía de ninguna clase, expresada o implícita, incluso, sin ninguna limitación, cualquier garantía de la comerciabilidad, buen estado para un objetivo particular, título y no infracción y calidad satisfactoria.

d. MyHeritage assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, user or member communications; and is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of e-mail or players on account of technical problems or traffic congestion on the internet or at any website or combination thereof. MyHeritage and its affiliates are not responsible for any injury or damage to any computer equipment belonging to any user of the Website, any member, or any other person related to or resulting from use of the Website, viewing, playing or downloading any materials on or from the Website, or otherwise in connection with the Service.

Nosotros y nuestros proveedores no hacemos ningunas representaciones acerca de la conveniencia, fiabilidad o exactitud del contenido proporcionadas por el Sitio Web para cualquier objetivo. En ningún caso seremos responsables nosotros o nuestros proveedores, por daños directos o indirectos, punitivos, especiales u otros incluso, sin tasa, perdida de ganancias, pérdida de datos o cualquier otro daño en contrato, agravio, equidad o cualquier otra teoría legal, aun si informó de la posibilidad de esto.

f. MyHeritage may in its sole discretion, but is not obligated to, preview, review, screen, remove, or edit the DNA Results and DNA Reports.

Limitation on Liability

In no event shall MyHeritage (or its third party suppliers) be liable to you or any third party for any indirect, consequential, exemplary, incidental, special or punitive damages, including damages arising from your use of or inability to use the Service or any portion thereof, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our (or our third party suppliers') liability to you or any third party for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us for the Service during the term of membership. We assume no liability resulting from any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Service; (iii) any unauthorized access to or use of our servers and/or any and all information stored therein; (iv) any interruption or cessation of transmission to or from the Service; (v) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the Service; and/or (vi) any loss or damage of any kind incurred as a result of your use of the Service, whether based on warranty, contract, tort, or any other legal theory. The foregoing limitations of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.

Como algunos estados/jurisdicciones no permiten la exclusión o la limitación de la responsabilidad de daños consiguientes o secundarios, esta limitación puede no aplicarse en parte a usted. SI USTED ESTÁ DESCONTENTO CON ALGUNA PARTE DE ESTE SERVICIO, O CON CUALQUIERA DE ESTOS TÉRMINOS DE USO, SU ÚNICA Y EXCLUSIVA OPCIÓN ES NO CONTINUAR CON LA UTILIZACIÓN DE ESTE SERVICIO.

Usted se responsabiliza de indemnizarnos, a nuestros empleados y directores y cualquier tercero que actúe en nuestra parte por y contra cualquier reclamo, daño, pleito, pérdida de ganancia y gastos (incluso honorarios de abogados) incurrido a consecuencia de su violación de este Acuerdo.

Statute of Limitations with respect to the DNA Services

You agree that, regardless of any statute or law to the contrary (to the extent allowed by applicable law), any claim or cause of action, arising out of or related to use of the DNA Services or this Section, must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Términos de Miembro Adicionales


1. Registro y Seguridad
A. Como parte del proceso de registro, usted presentará su dirección de correo electrónico, seleccionará una contraseña y un apodo. Usted debe proveernos información de registro verdadera, precisa, completa y actualizada. El no hacerlo así constituirá una violación de este Acuerdo. Usted entiende que no puede (i) seleccionar o usar un nombre o dirección de correo electrónico de otra persona con la intención de pasar por esa persona; (ii) usar el nombre o la dirección de correo electrónico de cualquier persona además de usted sin la debida autorización; o (iii) introducir una fecha falsa de año o fecha de su nacimiento; o (iv) usar un nombre, apodo o dirección de correo electrónico que, a nuestro parecer, juzguemos ofensivo.

C. Usted debe tener 13 años o más para utilizar el Servicio, a menos que las leyes del país en el que usted es un residente o del que se está utilizando el Servicio disponga lo contrario (Para obtener más información, consulte la sección titulada "Los usuarios menores de edad" a continuación). El registro y acceso a la página web se consideraran como confirmación de que usted tiene más de 13 años de edad. Si usted tiene más de 13 años pero menores de 18 años, se le pedirá que presente el consentimiento escrito de su padre o tutor legal para utilizar el Servicio (para obtener más información, consulte la Sección titulada "menores" a continuación).

D. Usted es responsable de todo el uso o actividad en el Sitio Web vía su contraseña. La distribución de su contraseña para el acceso al Sitio Web por otros esta expresamente prohibida y constituirá una violación de este Acuerdo. Cualquier fraude, abuso o actividad ilegal puede ser motivo para la terminación de su registro, a nuestra discreción, y usted puede ser referido a las autoridades pertinentes.

2. Modificaciones a este Acuerdo y el Servicio
Retenemos el derecho, a nuestra discreción, de modificar este Acuerdo o el Servicio en cualquier momento. Los cambios del Servicio serán publicados en el Sitio Web. Si alguna porción de este Acuerdo o algún cambio de este Acuerdo del Servicio le es inaceptable o hará que usted deje de estar conforme con el Acuerdo, usted debería descontinuar el uso del Servicio. El uso continuo del Servicio, ahora o después de los cambios de este Acuerdo, significarán que usted los ha aceptado y está obligado a acatar los cambios.

Cuando el presente Acuerdo es modificado en lo esencial, la etiqueta actualizado se mostrará en un lugar destacado junto al enlace "Condiciones" que le lleva a este Acuerdo, en el pie de página de las páginas del Servicio. La etiqueta actualizado se retira después de 30 días o cuando visita Términos y Condiciones actualizados para leerlos, lo que ocurra antes.

Usuarios Menores de Edad


Exigimos a las personas a tener por lo menos 13 años antes de que puedan crear una cuenta en MyHeritage. En algunas jurisdicciones, el límite de edad puede ser mayor. Proporcionar información falsa para crear una cuenta es siempre una violación de este Acuerdo. Esto incluye las cuentas registradas en nombre de niños menores de 13 años de edad por personas mayores.

Si su hijo menor de edad (menor de 13 años de edad) ha creado una cuenta en MyHeritage, usted puede mostrarle la forma de eliminar su cuenta, haciéndole acceder a su cuenta, seleccionar "Configuración de cuenta" en el menú Cuenta en la parte superior esquina derecha,

luego presione en "Eliminar mi cuenta". Si usted nos desea reportar una cuenta registrada por un niño menor de edad, envíenos un correo electrónico con los detalles privacy@myheritage.com. Eliminaremos a la brevedad posible la cuenta de todo niño menor de 13 años que se nos informa.

En la mayoría de las jurisdicciones, el Servicio requiere que los individuos deben tener por lo menos 13 años antes de que puedan crear una cuenta. Nos esforzamos por crear un servicio global con normas coherentes para todos, pero también nos esforzamos en respetar las leyes locales. En cumplimiento de las leyes en España, Israel y Corea del Sur, requerimos que las personas que viven allí que tengan al menos 14 años antes de que puedan crear una cuenta y utilizar el servicio. Si su hijo menor de edad (menor de 14 años de edad) que viven en España, Israel o Corea del Sur ha creado una cuenta en MyHeritage, usted puede mostrarle la forma de eliminar su cuenta, haciéndole acceder a su cuenta, seleccionar "Configuración de cuenta" en el menú Cuenta en la parte superior esquina derecha, luego presione en "Eliminar mi cuenta". Si usted nos desea reportar una cuenta registrada por un niño menor de edad que vive en España, Israel o Corea del Sur, envíenos un correo electrónico con los detalles privacy@myheritage.com. Eliminaremos a la brevedad posible la cuenta de todo niño menor de 14 años que se nos informa.

Menores de Edad


Los menores de edad (personas de menos de 18 años) pueden usar el servicio, siempre que no sean menores de 13 años (ver la sección de usuarios menores de edad arriba), y que obtengan el consentimiento de sus padres o tutores para el uso del servicio ("Consentimiento" ). Los menores no deben utilizar el servicio sin el consentimiento hasta que alcancen la edad de 18 años o más.

En algunos países, el Servicio puede mostrar un formulario de consentimiento especial obligatorio de padres/tutores cuando un usuario determinado sea un menor de edad que ingrese al Servicio. En el formulario de consentimiento, el padre o tutor está obligado a registrar su nombre completo, su correo electrónico y las casillas de verificación que declaran que es el padre o tutor del menor, que acepte el Acuerdo y la política de privacidad del Servicio, y asume la responsabilidad por el uso del Servicio por parte del menor. Si el formulario de consentimiento aparece en la pantalla, el Servicio no puede ser utilizado hasta que se llene. Si el usuario no es menor de edad, el formulario le permite declarar esto y entrar la fecha exacta de nacimiento. Cuando el formulario de consentimiento es llenado y enviado, el Servicio documentará los detalles de consentimiento, pero no hará ningún otro uso de los detalles de los padres o tutores que llenaron dicho formulario.

Jurisdicción


Este Acuerdo esta regido exclusivamente por la ley del Estado de Israel. Cualquier procedimiento legal en relación a la ejecución, interpretación y/o imposición de este Acuerdo será traído a los tribunales localizados en Tel-Aviv, Israel.

Entire Agreement



This Agreement, together with the MyHeritage Privacy Policy, the DNA Informed Consent Agreement (the "Informed Consent") and any other legal notices or terms published by MyHeritage on the Website (as applicable), shall constitute the entire agreement between you and MyHeritage concerning the Website and the Service. Our Failure to exercise or enforce any right or provision of this Agreement and/or the Informed Consent shall not be deemed as a waiver of such right or provision. The section titles in this Agreement are for convenience only and have no legal or contractual effect. This Agreement and/or the Informed Consent operate to the fullest extent permissible by law. If any provision of this Agreement and/or the Informed Consent is unlawful, void or unenforceable, that provision is deemed severable from this Agreement and/or the Informed Consent and does not affect the validity and enforceability of any remaining provisions. This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by us without restriction. Any attempted transfer or assignment in violation hereof shall be null and void. If we provide you with a translation of the English language version of this Agreement, the English language version of this Agreement will prevail if there is any conflict.

Contáctenos



Puede ponerse en con nosotros si tiene algún problema o alguna pregunta sobre este Acuerdo, el Sitio Web, el Servicio o cualquier tema relacionado, escribiendo a la dirección a continuación o visitando nuestro Centro de Ayuda.

Customer Support
MyHeritage Ltd.
PO Box 50, Or Yehuda 60250, Israel
http://www.myheritage.com